Terms and Conditions
1. Introduction
Welcome to LeaderDigitalForm! These Terms and Conditions govern the use of our services, digital programs, and offerings in the field of digital transformation services and business innovation. By engaging our technology services or participating in our digital programs, you agree to these terms and commit to fully complying with them.
2. Service Eligibility
2.1. Client Status – Our digital services are designed for businesses seeking professional technology protection and practical digital solutions. When engaging our services, we request information about your business background and technological objectives to help service suitability.
2.2. Engagement – Participation in our digital transformation services requires registration and confirmation by LeaderDigitalForm. You are obligated to provide correct and current business information.
2.3. Professional Standards – We expect professional conduct in all digital interactions. Any form of technology misconduct, inappropriate behavior, or disrespectful communication may result in service termination.
2.4. Confidentiality – Clients commit to maintaining confidentiality regarding proprietary digital materials and other clients' information shared within the technology service environment.
3. Digital Service Engagement and Payment
3.1. Service Registration – Engagements can be initiated via our website or through digital consultation and are binding after our engagement confirmation.
3.2. Payment Terms – Digital service fees are due before the start of the service. We accept bank transfers and major credit cards.
3.3. Business Services – For digital transformation programs and group engagements, customized payment terms may be negotiated, which are specified in the respective technology service agreement.
3.4. Cancellation Policy – For cancellations up to 14 days before service start, 90% of fees will be refunded; for cancellations up to 7 days before, 50%. For later cancellations, no refund will be provided unless specified otherwise in the service description.
4. Service Design and Changes
4.1. Service Planning and Implementation –
- LeaderDigitalForm reserves the right to modify service content, schedules, and assigned consultants.
- In case of insufficient engagement, a service may be rescheduled or restructured.
- Service modifications will be communicated to clients as early as possible.
4.2. Digital Materials – All service materials, technology resources, and digital content are the intellectual property of LeaderDigitalForm or our partners. The materials may not be reproduced, distributed, or used for competitive purposes without written authorization.
5. Premium Services
5.1. Engagement – For our Advanced Business Transformation and specialized digital services, separate engagement conditions apply, which are communicated before service commencement and are binding.
5.2. Cancellation Conditions – Cancellations for these comprehensive services must be made at least 21 days in advance to receive a partial refund. For later cancellations, no refund will be provided.
5.3. Client Selection – For certain advanced digital services, we reserve the right to evaluate clients based on criteria such as prior technology experience, business background, and service prerequisites to help optimal digital outcomes.
6. Disclaimer and Warranty
6.1. Liability – LeaderDigitalForm is only liable in cases of intent or gross negligence on the part of employees or consultants. We assume no liability for the implementation of learned digital concepts by clients in their business environment.
6.2. Client Responsibility – Clients are responsible for their digital compliance and the application of acquired technology knowledge. The implementation of digital concepts and techniques is at their own risk and should consider their specific circumstances and regulatory requirements.
7. Facilities and Property
7.1. Use of Facilities – Digital service spaces and technical equipment must be treated with care. The client is liable for willful damage to our facilities.
7.2. Personal Items – We assume no liability for personal items left in our digital service facilities. Secure storage options are available for valuable items.
8. Data Privacy
8.1. Data Processing – The processing of personal data is in accordance with our separate Privacy Policy, which is considered an essential part of these Terms and Conditions and should be reviewed carefully.
8.2. Photo and Video Material – During digital services and events, photo and video material may be created for documentation and marketing purposes. Clients can object to the use of their image at any time.
9. Refund Policy
9.1. Service Satisfaction – LeaderDigitalForm is committed to providing high-quality digital transformation services. If you are not satisfied with our service delivery or technology counsel quality, please contact us within 7 days of service completion to discuss your concerns. We will work with you to address any issues and may offer appropriate compensation, such as partial refunds or additional digital consultations at no cost.
9.2. Service Cancellation by LeaderDigitalForm – In the event that we must cancel a digital service, we will provide a full refund of all fees paid or offer to transfer your engagement to the next available session at your convenience. We will make every effort to notify you of cancellations as early as possible.
9.3. Refund Processing – All approved refunds will be processed within 14 business days and returned to the original payment method. Refunds are subject to our cancellation policy terms outlined in section 3.4 and may be prorated based on completed digital service modules.
9.4. Dispute Resolution – Any disputes regarding refunds will be resolved through professional mediation in accordance with Singapore commercial law. We are committed to fair and transparent resolution of all client concerns.
10. Final Provisions
10.1. Severability Clause – Should individual provisions of these Terms and Conditions be or become invalid, the validity of the remaining provisions remains unaffected.
10.2. Applicable Law – These Terms and Conditions are subject to Singapore law. The place of jurisdiction for all disputes is the location of LeaderDigitalForm's headquarters in Singapore, to the extent legally permissible.